Política de envío

SHIPPING POLICY

Thank you for shopping at Vital Sofa. This Shipping Policy outlines the terms and conditions regarding the fulfillment and delivery of your orders worldwide.

1. ORDER PROCESSING & HANDLING TIME
All orders undergo processing and quality inspection before dispatch.
- Handling / Processing Time: 1 to 3 business days (Monday to Friday, excluding public holidays).
- Once your order is processed and shipped, you will automatically receive a shipment confirmation email containing your tracking number and carrier details.

2. ESTIMATED SHIPPING & DELIVERY TIMES
We ship orders worldwide. Estimated delivery timelines start after the order has been handed over to the courier:
- Transit / Shipping Time: 7 to 11 business days.
- Total Estimated Delivery Time (Processing + Shipping): 8 to 14 business days.

Please note that delivery times are estimates and may occasionally experience slight delays due to international customs procedures, carrier logistics disruptions, extreme weather conditions, or peak seasonal demand.

3. SHIPPING RATES & COVERAGE
- We offer worldwide delivery to most countries and territories.
- Any applicable shipping rates will be clearly calculated and displayed at checkout before you finalize your payment.

4. ORDER TRACKING
Once your package is dispatched, you will receive an email with a tracking link allowing you to follow your order in real time. Please allow 24 to 48 hours for the carrier to update the tracking information in their system after label generation.

5. CUSTOMS, DUTIES, AND IMPORT TAXES
- Orders shipped internationally may be subject to local import taxes, customs duties, and brokerage fees levied by the destination country.
- Unless otherwise explicitly stated during checkout, these charges are the responsibility of the recipient. Vital Sofa has no control over customs authorities or import clearance procedures.

6. ADDRESS ACCURACY & DELIVERY ISSUES
- Please verify that your shipping address is accurate and complete before placing your order. Vital Sofa is not responsible for non-delivery or lost shipments resulting from incorrect, incomplete, or insufficient address details provided by the customer.
- If a package is returned to our facility due to an incorrect address or failure to collect by the customer, reshipment costs may apply.

7. DAMAGED OR LOST SHIPMENTS
- If your package arrives visibly damaged, please inspect the contents and contact our support team within 48 hours of delivery with photographic evidence.
- In the event that a shipment is confirmed lost in transit by the carrier, we will arrange a free replacement or issue a full refund.

8. CONTACT US
If you have questions, inquiries, or need assistance regarding your shipment, please contact our support team at:

Vital Sofa
Email: support.vitalsofa@gmail.com
Location: Málaga, España