Refund policy

Refund and Return Policy

1. 15-Day Return Window
We offer a 15-day return policy, which means you have 15 calendar days after receiving your item to request a return.

To be eligible for a standard return, your item must be in good, resalable condition, free from damage caused by misuse, and include all original accessories, manuals, and packaging whenever possible. You will also need to provide your order number or proof of purchase.

2. How to Initiate a Return
1. Contact our customer support team at support.vitalsofa@gmail.com with your order number and reason for return.
2. Once your request is evaluated, our team will provide you with specific instructions and the authorized return facility address: Málaga, España.
3. Return Shipping Costs: Unless the item arrived damaged, defective, or incorrect, the customer is responsible for covering the direct return shipping costs. Items sent back without prior return authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your product is defective, damaged in transit, or you received the wrong item, contact us immediately at support.vitalsofa@gmail.com with clear photos or video evidence. Once verified, we will arrange a free replacement or issue a full refund at no additional cost to you.

4. Exceptions & Non-Returnable Items
In accordance with international consumer standards, certain types of items cannot be returned:
- Custom-made, personalized, or special-order products.
- Intimate, hygiene-sensitive, or health-related items once unsealed.
- Gift cards and digital downloads.

5. Exchanges
The fastest way to ensure you get the item you want is to return the original item following our return procedure. Once the return is received and approved, you can make a separate purchase for the new item.

6. Refunds
Once your return is received and inspected at our facility, we will notify you regarding the approval of your refund. If approved, your refund will be automatically processed back to your original method of payment within 7 to 10 business days. (Please note that credit card providers and financial institutions may take additional days to reflect the transaction on your statement).

For any return-related inquiries, reach out to us directly at support.vitalsofa@gmail.com.